Privacy Policy

1. Introduction

Kaphal Coffees ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. This policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, comments, or requests
• To send you updates and other communications (with your consent)
• To improve and personalize your experience on our website
• To analyze usage patterns and trends to enhance our services
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our Terms of Service

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services, subject to confidentiality obligations
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

5. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, in accordance with the Information Technology Act, 2000, and its rules. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under Indian law, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request that we correct any inaccurate or incomplete information
• Deletion: You have the right to request deletion of your personal information, subject to legal and contractual obligations
• Withdrawal of Consent: You have the right to withdraw your consent for the processing of your personal information at any time

To exercise any of these rights, please contact us using the information provided below.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control or disable cookies through your browser settings, but please note that some features of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We will notify you of any significant changes by posting a notice on our website or by sending you an email. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Roorkee, Uttarakhand, India.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding the processing of your personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: